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Cancellation Policy

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Cancellation Policy

You have the right to withdraw from the contract within a period of 14 days, without giving a reason, either by giving written notice (e.g. letter, fax, email) or - if the item is provided to you before the period expires - by returning the goods. The withdrawal period starts when this information is received in writing, however not before the goods have been received by the consignee (in case of repeat orders of similar goods not before receiving the first part delivery) and not before we have fulfilled our obligation to instruct pursuant to article 246 § 2 in connection with § 1 (1) and (2) EGBGB as well as our obligations pursuant to §312e (1) (1) BGB in connection with article 246 § 3 EGBGB. The timely despatch of the revocation or the goods shall be deemed sufficient for compliance with the revocation term.

The cancellation is to be addressed to:

Enagic Europe GmbH,
Immermannstraße 33
40210 Düsseldorf
Germany

In the case of a valid cancellation both parties have to return their received goods/payments. if the goods can only be returned in a state worse than the one they were in when sent to you, you will need to reimburse for the discrepancy in value. this doesn't apply if the state of the product is such as it would be in any shop after a legitimate inspection of the goods by the buyer. if you handle the goods with care, there shouldn't be any problem. you will not have to pay for the return postage if you had received a delivery not matching your order. In the event of a valid revocation, goods and services received by either party and derived benefits (e.g., interest), if applicable, must be returned. If you cannot return the Goods to us in whole or in part, or can return them only in degraded condition, you must pay us appropriate compensation for lost value. This shall not apply to returned Goods if their deterioration is solely attributable to examining them, as you might have done in a retail store. In addition, you can avoid liability for compensation by not using the Goods as though they were your property and by avoiding anything that could diminish their value. Goods that can be sent by parcel post must be returned. If the product delivered matches the one you ordered, you must bear the cost of returning it. Obligations to reimburse payments must be discharged within 30 days of sending your revocation notice.

End of Cancellation Policy

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Our EU Headquarters

Immermannstr. 33, 40210 Düsseldorf
Germany

Office hours: (local time) Mon-Fri 9am - 7pm
Sat 11am - 5pm

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