FAQS - Frequently Asked Questions

FAQ -Frequently asked questions

Questions about the Enagic machines

Cleaning

If the machine has not been used for 2-3 days, it is advisable to run beauty water (acidic water) for about 20-30 seconds to rinse out stagnant water. The machine should be cleaned about every two weeks with citric acid powder. Depending on the water quality of the particular region, it is possible that the cleaning process must be performed more frequently (about once a week) or less frequently (about once a month). To make sure that your machine is cleaned often enough, we recommend a weekly check of the pH of the water. If, for example, a change in the pH value does not become noticeable until after three weeks, it is possible that a three-week cleaning with citric acid powder is sufficient.
It is recommended to have the machine thoroughly cleaned at least every two years by Enagic service personnel. To apply, please fill out the form for a maintenance request, which can be found on the service page of enagiceu.com.

No. Both intensive and sporadic use can lead to calcification in the machine. Depending on the quality of the water, frequent use quickly leads to strong mineral deposits on the electrolysis plates. However, if used infrequently, the water in the machine evaporates leaving deposits on both the plates and the hoses. Regular cleaning is therefore required in any case.

  • 1. Switch off the machine and disconnect it from the circuit.
  • 2. Fill the cleaning cartridge with a packet of citric acid powder.
  • 3. Install the cleaning cartridge in place of the high-grade filter.
  • 4. Place the gray hose (acidic water) and flexible hose (Kangen water) in a large bowl or large glass
    (about 1.5 L).
  • 5. Turn on the tap water until the vessel is full and both hoses are under water.
  • 6. Let the machine rest for 3-5 hours or overnight.
  • 7. Allow water to run through the machine for about 5 minutes.
  • 8. Replace the cleaning cartridge, put in the filter and replace the cover.
  • 9. Plug in the machine again.

ATTENTION: Please take care not to re-insert the filter before the citric acid has been thoroughly rinsed out of the machine, otherwise the filter may be damaged irreparably and should not be used further. If your Kangen water tastes acidic after cleaning, the filter has contact with citric acid and needs to be replaced immediately.

The machine enters the automatic 30-second cleaning mode under the following circumstances:
1. After 15 minutes of water consumption.
2. If the machine has not been used for 24 hours.
3. After the production of strongly acidic water.

In some cases (depending on the water source or use), the inside of the machine is so calcified that the mechanical propeller cannot turn, which is necessary to perform the automatic cleaning. If your machine does not finish the automatic cleaning process, please first clean with citric acid before contacting our service department.

We offer a variety of optional accessories to maximize the benefits of LeveLuk DX.
Hoses for water supply and drainage - Although any length (in units of 40 inches) is available, shorter hoses are easier to use for this purpose. The hose offered by our company has special antibacterial properties1 that distinguish it from general products. Pre-filter - Useful when removing foreign matter such as iron rust, dirt and sand, especially if the original water supply comes from a well. It can also remove limescale and protects the device.
1Anti-bacterial coating All parts of the LeveLuk, especially those that come into contact with the water when filtering, have an anti-mix-water bacterial treatment to prevent any kind of contamination.

Maintenance

It is recommended that the machine be deep cleaned and checked at least once every two years by our trained service team. Any contaminants that cannot be removed by regular cleaning with citric acid are removed in this way. After receiving your machine, we first test its overall condition and performance. Following this, the machine is cleaned with a strong acid, which removes any debris that could damage the plates or internal water outlets. Last but not least, we test the machine performance again to make sure you get it back in perfect condition. If you have any other concerns besides the desired deep cleaning, please let our service staff know in advance.
Since it is not always possible to recreate the circumstances in which you have detected a malfunction of the machine, it is beneficial if you tell us as precisely as possible what to check. Specific problems, especially water leakage, should be reported to our team.

1. Inquiry:
Send an e-mail to service@enagic.com and briefly describe your request and which shipping option you choose.

2. Shipping:
You ship the machine with a delivery company yourself to Charlottenstrasse 73, 40210 Duesseldorf (Germany).

3. Fill in the form:
You will receive a form for a repair request from us, which you must fill in completely and attach to the packaged machine (incomplete documents will delay the processing of your request).

4. Packing:
Follow the instructions on the repair request carefully. We recommend to keep the original packaging of the machine so that it can be used for safe transport. Make sure the machine does not contain any liquids before packing. If the machine suffers any damage due to insufficient packaging, the responsibility is on your side.

5. Return to you:
Depending on the workload, your machine will be deep cleaned within two days after receipt and prepared for the return shipment.

6. Service report and payment method:
a. Once your machine is ready, you will receive an email from us with a service report and demand for your desired method of payment (credit card or bank transfer).

7. Payment:
aWhen the payment is received or confirmed before 12:00 your machine will be shipped on the same day (otherwise the next working day).
If you have any questions about specific repairs, collections or orders for accessories, please use the same name as in your original request.
Attention: If your device is still within warranty, the return to you is free of charge. If the device no longer has warranty, you will have to pay the shipping costs for both ways (sending to Enagic and back).

We recommend replacing the filter every six months to get the best results possible. However, the machine has a mechanical counter and automatically displays the message "Replace Filter" after 6000 liters of incoming water as the filter was designed for this maximum amount. In addition, the days since last use of the water filter reset switch are counted. 365 days after the last use, the display indicates a necessary filter change, even if no 6000 liters have been used. You can think of the 365 days as an "expiration date" and the six months as a "shelf life". Please note that when running water for a minute, about 6 liters will come together or about 4 liters of Kangen water and 2 liters of beauty water from the flexible hose.

A 400 ml bottle electrolysis amplifier is enough for about 20 liters of strong Kangen water and 10 liters of strongly acidic water. When you get your machine, all hoses are empty, so a little bit of booster fluid will run into those hoses.

The LeveLuk's display screen informs you when the total amount of water reaches 1,500 gallons. The microcomputer controls this notification mechanism. Be sure to press the reset button to activate the microcomputer when inserting a new filter. The reset switch is located in the upper right corner of the cassette area (in the black cover on the left). Please press until it beeps. The microcomputer also controls other information for the LeveLuk. For this reason, it is important to press the reset button.

Troubleshooting

If the engine is new, there may be air in the inner hoses intended for the booster fluid. Let the water run at low pressure for 3-5 minutes. If the machine is no longer new, it is possible that salt crystals are stuck in the tank or internal connections. Clean the outside of the tank, especially the part that connects to the machine. Afterwards, let the water run at low pressure for 3-5 minutes.

The adapters supplied with our machines comply with the European standard for faucet heads. Please understand that we cannot produce adapters for non-standardized taps. Generally, however, the screw adapter should be used, since this is actually flexible.

It happens that you hear a slight humming when there is a magnetic field near your machine. The electromagnetic shielding differs slightly from machine to machine, causing some to buzzing and others to not.

It is very likely that the ring (stopper) on the cassette has come off during transport or you have forgotten to remove the O-ring1 when replacing the cassette. It is highly unlikely that the leak was caused by a mechanical fault in the unit.
1O Ring Small, round rubber seal that prevents leakage when connecting the various tubes to the device.

If the original supply of tap water is rich in minerals (most commonly in well water), large quantities of crystals form in the electrolysis cell. As this progresses, chunks of crystals may get caught in the net in front of the flexible pipe and hinder water drainage. To remove this obstruction, plug the area with a piece of wire and blow air from the spout into the LeveLuk. Please remove the LeveLuk flexible tube when cleaning in this way.

LeveLuk K8 Troubleshooting

The operating principle of LCD touch screens is conductivity. If the display does not respond, this is because the electrical conductor - in this case the human body - does not affect the electromagnetic field of the screen. Make sure the screen protector has been removed and your hands and display are clean and dry.

This so-called "ghost-tapping" is related to the problem presented above. On the human skin are fatty acids and other lipids. If you touch the screen with your finger - whether wet or dry - these substances will remain and react with the electromagnetic field of the screen, which may cause the machine to sense a touch of the screen. Clean the screen to solve this problem.

In general, the cleaning tank should have emptied in about 27 minutes after the start of e-cleaning. For the following reasons, the tank may not be pumped empty or leaks:

  • 1. blockage due to crystallized salt or citric acid.
  • 2. the lid of the tank is incrusted with crystallised citric acid.
  • 3. the cover has not been replaced on the housing.

Solution: Clean both the tank compartment and the tank cover with a damp cloth to dissolve hydrochloric and citric acid deposits. It is also important that the cover is placed back on the machine and that the tank is firmly seated in the compartment provided for it. In a few cases, the tank may be a predecessor model. These older tanks do not have the flexible hose inside. The lid of the tank must be closed so that the hose rests on the underside of the tank and does not end in an air pocket on the top of the tank. If the tank leaks, check that the cap has been properly and tightly closed.

The software probably stopped working. Unplug the unit, wait one minute and reconnect. Depending on your firmware version, you can continue with the previous cleaning cycle. If this is not the case, go through the steps "E-cleaning 7" to "E-cleaning 12" (page 28 of your operating instructions) manually and without regard to the instructions on the display. If the process stops suddenly after you touch the screen to check the remaining time, you probably touched the stop button. (Note that the screen is still active and reacts when it is dark). Therefore, do not touch the display near the stop button.

In a few cases, it may be that the tank is a previous model. These older tanks do not have the flexible hose inside. The lid of the tank must be closed so that the hose rests on the underside of the tank and does not end in air pockets at the top of the tank. If the tank leaks, check if the lid is properly and firmly closed.

Presumably the software has hung up. Disconnect the device from the circuit, wait a minute and reconnect it. Depending on your firmware version, you can continue the previous cleaning cycle. If this is not the case, go through the steps "E-cleaning 7" to "E-cleaning 12" (page 28 of your operating manual) manually and without regard to the instructions of the display.

If the process stops suddenly after touching the remaining time screen, you may have touched the Stop button. (Please note that the screen is active an reacts even when it is dark). Therefore, do not touch the display near the stop button.

This can happen if the faucet has been turned on within the first 30 minutes during the cleaning process.
Please touch the screen when the cleaning cycle has been in progress for more than 30 minutes. If the screen is currently active, wait until it enters standby mode before touching it.

Disable the mineral solution tank in "Settings" > "Mineral Additive".

Yes. Never seal the flexible hose under any circumstances. The only hose that can be closed during E-cleaning is the secondary hose.

First, thoroughly clean the thread and tank lid. Also check if the contacts inside the compartment are free or stuck. It is possible that salt crystals have settled behind the pins, which prevents the machine from recognizing the tank. Use a damp cloth or a damp cotton swab to gently clean the pins and possibly loosen any salt crystals stuck behind them. You can also use a thin, smooth object (such as the end of a ballpoint pen) to gently push in the pins and gently dislodge the salt crystals behind them. But be careful not to push the pins too far, otherwise they might disappear in the machine. Then firmly press the tank into the compartment provided and place the cover back on the machine.

Check the "pH setting" under "Settings" and increase if necessary. Also lower the pressure of the water jet on your faucet to give the necessary time to the electrolysis process in the machine.

If you're using an older generation of K8 filters, your filter may lack the protective sticker that covers the chip. If this filter gets wet, it can happen that the machine does not recognize it. Try to dry the chip with a hair dryer and avoid further contact with water. If you have access to another K8, check your filter on the other device. If it does not recognize your filter as well, the filter chip is damaged. If the other machine recognizes your filter as original, please contact our service department. (Service@enagiceu.com)

On page 24 of your operating instructions, please read under what circumstances the machine requests a filter change. If none of these conditions apply to your case, please send a picture of the display bars under "Filter Control" on our display to our service department (service@enagiceu.com) (see page 16 of the instruction manual). In addition, inform our service team as precisely as possible about the time of the last filter change and the regularity with which you clean the machine. Only with this information, we can help you properly. Please understand that we cannot replace filters that have been in use for several months before the problem occurred, as we cannot track the amount of water used in this case.


Other questions about the machine

LeveLuk has an automatic cleaning system. The amount of minerals in the feedwater, such as Ca and Mg, can vary widely, and mineral1 clusters inevitably adhere to the electrode plates. However, they can easily be stopped by reversing the electric current (switching the polarity +, -). Mineral buildup attached to the electrode plate reduces the electrolysis capacity of the device, preventing the primary Kangen Water® from being produced. The amount of minerals adhering to the electrolytic cell will vary depending on the amount of minerals in the tap water.

The LeveLuk automatic cleaning mechanism activates for 20 seconds when continuous electrolysis reaches 15 minutes. If you use LeveLuk in areas where the water is high in minerals, change the "beauty water" setting (2nd from the bottom) and turn the faucet lightly to allow the water to run smoothly. This reverses the electrical current and removes the crystals in the electrolysis cell after 2-3 minutes. If you change the setting to "beauty water" once a day for 30 seconds, you can also clean the electrolytic cell. The cleaning function is required to maximize the life of the electrolytic cell.

The high-grade filter removes a minimum of 95% chlorine and lead from up to 6000 liters of water. All other substances cannot be listed here, as the effectiveness of the filter depends on its abundance in incoming water. Note, however, that Enagic does not produce filters that can make non-potable water drinkable. Our filters and prefilters improve the overall water quality in terms of taste, odor, sediment content, hardness and removal of certain substances, and prepare the water for the electrolysis process, which is the main function of our machines.

If you do not use the machine for an extended period of time, you should first empty it completely and unplug it.
After a prolonged period of non-use, an e-cleaning should always be carried out first. It is also advisable to store the high-grade filter in the refrigerator or in a similarly cool place during this time in order to prevent mold growth. If the filter has been used before, it should not be stored for more than one month.

Desalinated water does not need to be pretreated before it passes through the machine. However, other problems might arise:

  • 1. In some regions, desalinated water is too low in minerality, which could make it difficult to produce the desired pH.
  • 2. On the other hand, it sometimes happens that desalinated water still has too high a salt content. This increases the conductivity of the water, which in turn leads to higher pH values. In regions receiving desalinated water, it is recommended that a sponsoring distributor use their own machine to conduct a test in the potential buyer's household to verify that the desired values are being achieved.

Yes. If there is no water running through them, all machines automatically fall into standby mode. They are only active when the sensor registers running water.

No. If the gray hose (acidic water) is above the water outlet inside the machine, the separation of the water is partly reversed and both water types mix again, causing the mineral ions to react with mineral oxides. Kangen water is expelled by the water pressure of the faucet, whereas the acidic water is mainly due to gravity. So, there is not much pressure on the gray hose when it is lifted over the machine, which in part leads to a reversal of the electrolysis..

Two types of water run through the LeveLuk machine, and Kangen Water® is only produced when both run at a fixed ratio. If the outlet hose is bent or the stand is positioned higher than the bottom tip of the flexible pipe, no acidic water can be produced. If you stretch the hose under the sink to collect water in a separate container, you will lose Kangen Water®. In this case, do not pull down the stand, but prepare a separate hose to catch the water in the container. Make it a daily habit to check the water with the pH test solution and hydrogen bubbles.

There is a rectangular switch under the black cover on the left front of the device. Be sure to press this button (a beep should sound) when setting up the LeveLuk for the first time or replacing the filter. This allows the correct display of all information stored on the LeveLuk microcomputer (liquid crystal display). This reset button must be pressed to display information on the LCD screen. It notifies the user if there is too much or too little water, triggers an alarm if hot water is accidentally leaked and instructs you to monitor the flow of water. Proper use of the reset switch on the LeveLuk ensures that safe and healthy water is supplied.

When electrolyzing water, Kangen Water® (alkaline) is formed at the negative pole and acidic water at the positive pole. LeveLuk is designed so that the flexible tube attached above is connected to the negative electrolysis cell, while the (gray) tube attached to the base of the LeveLuk is connected to the positive electrolysis cell.

For this reason, Neutral Water, Kangen Water®, and Strong Kangen Water® come out of the flexible tube and sour water and strong acidic water from the drain hose. When Beauty mode is set for the four modes of production, the electric current is reversed as in cleaning so that acidic water exits the flexible tube and Kangen Water® exits the drain tube. This is the only time the water is drained at the opposite ends. Since the acidic mode reverses the polarity, the calcium crystals attached to the negative pole break off and can be used as a manual cleaning mode.

Traditionally, strong acidic water could only be produced with large equipment for institutional use (at that time, strongly acidic water was referred to as acidified water). We felt that it would be very useful for people's hygiene if they were able to produce and use highly acidic water in their homes. The LeveLuk makes it possible to produce relatively large amounts of strongly acidic water and strong Kangen Water® at home.

The electrode plate in LeveLuk's electrolysis cell is thicker and larger than the products of other companies. The device is designed in this way to increase the electrolysis capacity and durability. Another important reason is to ensure the production of maximum amounts of water. The electrode plates are made of the highest quality titanium coated with platinum. It is needless to say that due to this material selection, the electrode plates are completely rust-free. The electrolytic cell is for a water generator what the motor generator is for a car. We can recommend our products with the best of confidence as we only use the best materials. Our electrolytic cell and control (PCB)1 ensure a high ORP2 and produces safe, healthy and delicious water. The automatic cleaning mechanism ensures that the electrolysis cell is always clean and should last 15 years.

1 Control PCB (Print Circuit Board)
A printed circuit board that manages various data about the device. Hi-Tech components / capacitor are also installed.
2 ORP (oxidation-reduction potential)
Electrical potential to reduce or slow down rusting and decay (oxidation). This process is also called deoxidation. ORP is measured in negative mV. The ideal redox level for the human body is between -150mV and -400mV.

The beauty water mode is the only one where you want to run acidic water out of the flexible pipe. In addition, using the upper flexible tube makes it easier to use the device, especially if you wash your face or fill water in a plastic bottle. Before using this water, you must remove the deposits2 (mineral clusters) adhering to the electrode plate1 by reversing the tension3. This is necessary to produce perfect acidic water. If you remove the equilibrium and run acidic water through the flexible tubes, even if you do not want to use acidic water, you can keep the electrode plate clean and increase its life.

1 Electrode plate
A metal plate that conducts electricity during electrolysis. It is made of titanium and is platinum plated, so it has excellent electrolysis capacity and long life.

2 Mineralcluster
Ca, Mg, Na, Ka and other mineral clusters are formed when water is electrolyzed. These clusters are called scales and are not harmful even when consumed.

3 Perform the tension
To electrolyze water, the plus and minus of the DC currents must be clear. If mineral clusters are attached to the electrode plate, you must invert the plus and minus of the current to remove the clusters. As a result, the device is always set to a cleaning function, similar to the setting "Beauty Water".

The electrolysis of water requires high quality electrolysis plates. Size, thickness and number of plates are crucial for maintaining durability. The "double cross-line" method1 used by other companies takes into account the overall durability of the devices. These devices, in turn, use two small electrolysis cells to provide a rest time, but limit the volume of water that can be produced at once. LeveLuk, on the other hand, has five or seven electrolysis plates, which is the largest number in the industry. Due to their large surface area and thickness, the durability is maintained for a long time, and the device can produce large amounts of water (maximum Kangen-Wasser®: 5.5 liters / minute).

Every function, e.g. As the power supply according to the switching of the pH adjustment and the generation of strongly acidic water in the same electrolytic cell is carefully monitored by the microcomputer. It ensures that the device can be used safely over a long period of time. We recommend that you produce "beauty water" once a day for at least three minutes to improve the life of your device.

1Double cross-line method
Also referred to as automatic crossbar change method. An electrolysis system where the unit is equipped with two small electrolysis cells to increase shelf life by changing cells with each water flow.

LeveLuk is equipped with an automatic water drainage system that prevents the contamination and proliferation of germs in the residual water. The automatic water drainage system is activated as soon as the water stops. It takes about 30 seconds for all the water in the electrolytic cell, the water treatment cartridge and all channels to drain through the hose (gray). Please note that if the water level drops and the spout is positioned higher than the bottom of the unit for any reason (accumulation of acidic water in the tank due to its length makes the hose hang from a rack), the automatic water drainage system may be activated lead that no residual water is drained off. Leaving water can cause taste and odor problems. Make sure the outlet hose is lower than the appliance before turning off the tap.

Questions about the water

First, the following things have to be considered:
1. How old is the filter in your machine?
2. How often do you clean the machine with citric acid powder?
3. What source do you refer to your water (well water / seawater / urban water)?
Please have the answers to these questions ready when you contact our service department.

Unrefined water contains minerals1. LeveLuk is designed to handle a standard amount of minerals. When the amount of minerals or free carbon dioxide2 is greater than usual, the minerals sometimes react with the antibacterial effect3 of the water supply hose and smell it. We have prepared a water supply hose such cases. If you are running water through the unit for the first time, please put it on purified water and let it run for two to three minutes longer than usual.

  • 1 Minerals
    Ca (calcium), Mg (magnesium), Na (sodium), Ka (potassium) and other nutrients in food and water. Minerals in water should be especially good in optimal amounts for your health.
  • 2 Free carbon dioxide
    Carbon dioxide found in water. Some people prefer the taste of water with carbon dioxide, which tends to have lower pH levels. Water with less carbon dioxide should be better for your health.
  • 3 Antibacterial effect Devices such as the LeveLuk, which produce something for human consumption, are treated antibacterially. These devices often consist of many different parts, and it is particularly important that the parts through which water passes are not contaminated.

White deposits on your water glass / tumbler or water bottle are normal and should not be of any concern to you. During ionization, positive mineral ions accumulate in the Kangen water. These react with the oxygen in the air, resulting in a thin layer of deposit on water glasses or other vessels. If you were to fill a vessel to the brim and then seal it and compare it to a vessel that you have filled but not closed, you would find more deposits in the latter than in the first. However, if you find white particles in freshly drawn Kangen water that slowly sink to the bottom of your container, this indicates limescale deposits on the electrolysis plates. In this case, the machine should be cleaned more frequently. If your water is slightly cloudy, this is usually a good sign, as it indicates dissolved oxygen in your water.

Your original tap water supply always contains some minerals. These crystallize easily on the electrolysis plates and partially break off in the water. Although they look like foreign substances, drinking these mineral clusters is not harmful. To prevent the mineral clusters from falling into the water, we recommend that you change the setting to "Beauty Water" mode (return tension) and increase the water pressure and volume once or twice a day for 3-4 minutes Device to clean. If you live in an area that has very chalky water, we recommend using the pre-filter1 (sold separately). Depending on the situation, it may be useful to use both filters together.

1 Prefilter
A filter used in situations where the original water supply contains a high percentage of well water or chemical substances. The transparent filter makes it easy to see when the cartridge needs to be changed.

If you set the machine to beauty water (acidic water) and run the water for two to three minutes, you can significantly reduce the amount of minerals. There are always small amounts of minerals in the non-purified water (tap water / waste water). During electrolysis, minerals concentrate on the minus side of the electrolysis cycle, causing clusters to attach to the electrode plate. LeveLuk can remove the clusters by reversing the stress, but sometimes these clusters naturally fall off. If you pour this water into a stainless-steel container or a glass, the clusters stick to the bottom and sides. It is difficult to remove these clusters by scraping with metallic objects, etc. Instead, pour vinegar into the container and let it stand for 12 to 15 hours. You can replace vinegar with citric acid if you want. These clusters are not harmful, even if ingested while drinking. So do not worry.

Bubbles should only be visible in freshly produced water as gaseous substances escape from the water (comparable to sparkling table water from which carbon dioxide escapes). The presence and visibility of bubbles are dependent on the conductivity of the incoming tap water and the cleanliness of the machine.

The white mist seen in Kangen Water® is simply a consequence of the release of hydrogen gas by electrolysis and is not a problem. If you let the glass rest for a while, the white mist should disappear.

  • 1. Only collect water for the sample while the faucet is still open.
  • 2. Only collect water for the sample if the water-type indicator on the control panel stops blinking and you have been waiting 10-15 seconds.
  • 3. Run the highly acidic water for about 40-45 seconds before collecting it for a sample.

The pH depends on the following factors:

  • 1. pH of the tap water
  • 2. Temperature of tap water
  • 3. Water pressure
  • 4. Calcification of the machine
  • 5. Mineral content of tap water
  • Please note that both pH and ORP are strongly dependent on the electrolysis time of the water. If your pH levels are too low, reduce the water pressure. The longer the water is in the electrolysis chamber, the better the result will be.

Please understand that our water ionizers are built to produce drinking water suitable for humans. Kangen Water is intended for human consumption, so we are committed to general warnings regarding other uses.
Please also keep in mind that we cannot give medical advice. If you want to give your pet Kangen water to drink, first ask your veterinarian.

The condition of the water changes when the water is heated or cooled. Upon heating, ORP and pH change. After cooling, the ORP changes, but the pH stays the same for up to a week depending on the water quality.

Kangen Water® is for daily drinking and cooking and not specifically indicated for drinking with medication. The Japanese Ministry of Health, Labor and Social Affairs provides the following instructions:

  • 1. Do not take medicines with machine-made water.
  • 2. Do not drink machine-produced water if you have anaciditas¹.
  • 3. Ask a doctor or pharmacist for help if you feel an anomaly in your body or continued use does not seem to improve your symptoms. This is because the effectiveness of drugs with Kangen Water® has not yet been tested. The pH of gastric acid is about 1.8 pH and medication is prescribed according to this pH to allow the stomach to pass. To ensure the full effect of the drug, we recommend that you allow time between taking the medicine and drinking Kangen Water®.
  • ¹Anaciditas
    This symptom, also known as gastric achlorhydria, occurs in people with gastric acid above the average human pH of 1.8 pH. This makes it difficult for them to digest food. These people should not drink alkaline Kangen Water®.

The type of tap water used originally affects the quality of Kangen Water® and the acidic water produced by electrolysis. Although municipal water produced water is not affected, the efficiency of electrolysis decreases when well water is used because it usually contains much free carbon dioxide and in cases where water containing only a small amount of electrolytic minerals is used , Conversely, in cases where the water contains excessive minerals, the taste may be compromised or the Kangen Water® may be too high in pH. Since the water pressure of the faucet affects water production, it is important to confirm that genuine Kangen Water® is produced by periodically adjusting the correct pH and checking the bubbles. In order to take into account, the quality differences of the original tap water, please carry out a daily check.

The benefits of Kangen Water® are the minerals contained and the optimal hydration.

Acidic water has a pH of about 5.5 to 6.5, and strong acidic water has a pH of less than 2.7. The Japanese Ministry of Health, Labor and Welfare has recognized acidic water as astringent1. Strong acidic water has excellent cleaning properties and can be used to clean household surfaces and to remove pesticides, dirt and other food contaminants.

1adstrigierend
Acidic water acts as an astringent to tighten your skin. "Astringent water" refers to acidic beauty water.

Among the five types of water produced by LeveLuk, the two types for drinking (purified water/Kangen Water®) must be used fresh. Please keep these two types of water in the refrigerator for no more than 4-5 days and replace the water in your take-out bottle everyday. For water used for domestic purposes, including Acidic Water, Strong Acidic Water and Strong Kangen Water, less care is required, but we recommend changing your supply once a week. To store, please place the water in a lightproof container1, fill it to the very top to avoid unnecessary contact with air, and store it in a cool, dark place (the refrigerator is ideal).

1Lightproof container
Container that keeps light out.

There are no set rules regarding how to drink Kangen Water® or how much to consume.

It is most common to begin by setting a low pH1 level (between pH8 and pH9.0), and gradually increasing the amount of intake. After continuing regular intake for about two weeks, gradually adjust the pH level and amount of intake (between pH9.0-pH9.5) based on your bodily needs and physical condition. The Kangen Water® should be as fresh as possible.

For children or seniors, set the pH level at an even lower level upon starting, and gradually increase it as the body adjusts to the current pH level.

In the case of infants (until about a year old), since breast milk or milk is the only thing they consume, the intestinal movement is generally different from adults, and the use of Kangen Water® is not encouraged until the infant begins to consume more sophisticated foods. In any case, Kangen Water® should not be used to make powdered milk for infants.

1pH
The logarithm of the reciprocal of hydrogen-ion concentration in gram atoms per liter. It is used as a measure of the acidity or alkalinity of a solution on a scale of 0-14 (where 7 is neutral).

Machine Related Questions

It is most likely that the ring (stopper) on the cartridge came off during transportation, or that you have forgotten to take off the O-ring1 when replacing the cartridge. It is highly unlikely that the leaking has been caused by a mechanical fault in the appliance.

1O-ring
Small, round rubber gasket that prevents leakage when connecting the various pipes to the appliance.

Two types of water run through the LeveLuk machine, and Kangen Water® will be produced only when the two run at a fixed ratio. If the discharge hose is bent, or the stand is positioned higher than the bottom tip of the flexible pipe, acidic water cannot be produced properly. In turn, stretching the hose below the sink to collect water in a separate container will result in loss of Kangen Water®. In this case, please do not pull the spout stand to the bottom, but prepare a separate hose to collect water in the container. Please make it a daily habit to check the water using the pH testing solution and hydrogen bubbles.

There is a square switch situated under the black cover on the front-left of the appliance. Please make sure to push this button (it should make a beeping sound) when you first set up the LeveLuk or when replacing the filter. This allows for the correct display on the monitor (liquid crystal display) of all the information stored in the LeveLuk microcomputer. This reset button must be pushed in order for information to be displayed on the LCD screen. It notifies the user when there is too much or too little water, sets off an alarm when heated water passes through by mistake, and informs you to monitor the water flow. By using the reset switch correctly on the LeveLuk, you insure the delivery of safe and healthy water.

The electrode plate in LeveLuk's electrolysis cell is thicker and larger than other companies' products. The appliance is designed this way in order to increase electrolysis capacity and durability. Another important reason is to guarantee the production of maximum volumes of water. The electrode plates are made of the very highest-quality titanium, plated with platinum. Needless to say, due to this choice of materials, the electrode plates are completely rustproof. The electrolysis cell is to a water production appliance what the engine generator is to a car. We can recommend our products with the utmost confidence because we use only the best materials. Our electrolysis cell and control (PCB)1 secures a high ORP2, and produces safe, healthy and delicious water. The automatic cleaning mechanism ensures that the electrolysis cell is always clean, and it should last 15 years.

1Control PCB (Print Circuit Board)
A board comprising print circuits that manage various data related to the appliance. Hi-tech components/condenser also built in.

2ORP (Oxidation Reduction Potential)
Electrical potential needed to reduce or slow down rusting and decay (oxidization). This process is also known as deoxidization. ORP is measured in terms of negative mVs. The ideal ORP level for the human body is said to be between -150mV and -400mV.

Small amounts of minerals are found in unpurified water (tap water/sewage water). During electrolysis, minerals become concentrated on the minus side of the electrolysis circuit, causing clusters to attach to the electrode plate. LeveLuk can remove the clusters by reversing the voltage, but sometimes these clusters fall off naturally. When you pour this water into a stainless container or glass, the clusters stick to the bottom and sides. It is difficult to remove these clusters by scraping with metallic objects, etc. Instead, please pour vinegar into the container and leave it for 12 to 15 hours. You could substitute citric acid1 for vinegar if you like. These clusters are not harmful even if consumed, so please do not worry.

Furthermore, if you set the machine on beauty water (acidic water) , and let the water run for two to three minutes, you can decrease the amount of minerals significantly. Please clean containers that you put Kangen Water® in at least once every three months by the above mentioned method.

1Citric acid
Citric acid is extracted from apples. It has the ability to dissolve clusters of minerals such as Ca and Mg. An ideal and safe way of cleaning water production appliances is to circulate citric acid through the appliance.

LeveLuk has an automatic cleaning system. The amount of minerals in the supply water, such as Ca and Mg can vary greatly, and mineral1 clusters inevitably stick to the electrode plates. They can be broken off, however, easily by reversing the electric current (switching the +,-polarity). Mineral clusters attached to the electrode plate decrease the electrolysis capacity of the appliance, resulting in a failure to produce primary Kangen Water®. The amount of minerals attached to the electrolysis cell varies according to the quantity of minerals in the tap water.

LeveLuk's automatic cleaning mechanism is activated for 20 seconds when continual electrolysis reaches 15 minutes. When using LeveLuk in areas where the water has a high mineral content, change the setting to "beauty water" (2nd from bottom) and turn on the tap slightly so the water is running gently. This will reverses the electric current and remove the crystals in the electrolysis cell after 2-3 minutes. Changing the setting to "beauty water" once a day for 30 seconds is another way to clean the electrolysis cell. The cleaning function is necessary to maximize the life span of the electrolysis cell.

1Minerals
Ca (calcium), Mg (Magnesium), Na (Sodium), Ka (Potassium) and other nutrients found in food and water. Minerals found in water are said to be especially good for the health in optimum amounts.

Before pouring water through the flexible pipe, you need to take off the scales1 (mineral clusters) stuck to the electrode plate2 by reversing the voltage3, that is, changing the plus and minus of the electric current. This is necessary for producing proper acidic water. By removing the scales and running acidic water through the flexible pipes even when you are not using acidic water, you can keep the electrode plate clean and increase its durability. Moreover, using the upper flexible pipe makes the appliance easier to use especially when washing your face or pouring water into a plastic bottle.

1Scales
Ca, Mg, Na, Ka and other mineral clusters are produced when water is electrolyzed. These clusters are called scales and are not harmful even if consumed.

2Electrode plate
A metal board that conducts electricity during electrolysis. It is made of titanium and plated in platinum. It has superb electrolysis capacity and high durability.

3Reversing the voltage
In order to electrolyze water, the plus and minus of the direct currents must be clear. When mineral clusters get attached to the electrode plate, there is a need to reverse the plus and minus of the current to remove the clusters. This basically sets the appliance on a cleaning function, similar to when it is placed on the "beauty water" setting.

The display screen on the LeveLuk will notify you when the total volume of water produced reaches 1,500 gallons. The microcomputer controls this notification mechanism, please make sure to press the reset switch to activate the microcomputer when you put in a new filter. The reset switch is located on the top right of the cartridge section (inside the black cover on the left). Please press it until it beeps. The microcomputer controls other information for the LeveLuk as well, which is why it is critical to remember to press the reset button.

We provide a variety of optional accessories to maximize the benefits of LeveLuk DX.

Hoses for supplying and discharging water - Although any length of your choice is available (in 40 inch units), shorter hoses are easier to use for this purpose. The hose offered by our company has special anti-bacterial1 properties that distinguish them from general products.
Pre-filter - Useful in the removal of foreign substances such as iron rust, dirt, and sand, especially when the original water supply is from a well. It can also clear lime and helps protect the appliance.

1Anti-bacterial coating
All the parts in the LeveLuk, but especially those that come in contact with the water in the process of filtering, have had anti-bacterial treatment to avoid any kind of contamination.

Electrolysis of water requires high quality electrolysis plates, and the size, thickness, and number of the plates becomes crucial in maintaining durability. The "double cross line" method1 used by other companies has the appliance's overall durability in mind. In these appliances, two small electrolysis cells are used in turn to provide resting time, but this limits the volume of water than can be produced at one time. LeveLuk on the other hand, has five or seven electrolysis plates, the largest number in the industry, and while maintaining durability via their large surface area and thickness, they allow the appliance to produce large volumes of water (maximum Kangen Water®: 0.8-2.0 gallons/minute).

Every function, such as supplying voltage according to switching of the pH setting and producing highly acidic water in the same electrolysis cell, is carefully monitored by the microcomputer. It ensures that the appliance can be used safely for a long period of time. We recommend that you produce "beauty water" once a day for at least three minutes to improve the appliance's durability.

1Double cross line method
Also referred to as the auto cross changer method. An electrolysis system where the appliance is equipped with two small electrolysis cells in order to enhance durability by alternating the cells with each water flow.

LeveLuk is equipped with an automatic water-draining system that prevents contamination and proliferation of germs in residue water. The automatic water draining system is activated once the water stops. It takes approximately 30 seconds for all water in the electrolysis cell, water purification cartridge, and all channels to be drained through the hose (grey). Please note that the automatic water draining system is activated when the water level drops, and positioning the spout higher than the base of the appliance for any reason (pooling of acidic water in the tank, hanging the hose from a rack because of its length) may result in a failure to discharge residue water. Leaving water behind may cause problems with taste and smell. Please be sure to have the spout hose lower than the appliance before turning the tap off.

When the original tap water supply is high in minerals (most often seen with well water), a large amount of crystals are formed in the electrolysis cell. If this progresses, chunks of crystals can become stuck in the net before the flexible pipe, obstructing the water outflow. In order to remove this clog, poke the area with a piece of wire and blow air into the LeveLuk from the spout. Please remove the flexible pipe from LeveLuk when cleaning in this manner.

Electrolyzing water produces Kangen Water® (alkaline) on the negative pole and acidic water on the positive pole. LeveLuk is designed so that the flexible pipe attached to the top is connected to the negative electrolysis cell, while the discharge (gray) hose, attached to the base of the LeveLuk, is connected to the positive electrolysis cell.

For this reason, Kangen Water® and strong Kangen Water® comes out of the flexible pipe, and acidic water and strong acidic water comes out of the discharge hose. Of the four production modes, when the appliance is set on the "beauty water" mode, the electric current is reversed, as it is done for cleaning, so acidic water comes out the flexible pipe and Kangen Water® comes out the discharge hose. This is the only time the waters are discharged on the opposite ends. Since the acidic mode reverses polarity, it has the effect of breaking off calcium crystals attached to the negative pole and can be used as a manual cleaning mode.

Traditionally, strong acidic water could only be produced with large devices for institutional use (at the time, strong acidic water was called hyper acidic water). We thought that it would be highly beneficial for people's hygiene if they could produce and use strong acidic water in their homes. The LeveLuk makes it possible to produce fairly large quantities of strong acidic water and strong Kangen Water® at home.

Misc Questions

The oxidation reduction potential1 is the electrical potential needed to reduce or slow down oxidation such as rusting. Kangen Water® must have a negative ORP in order to be considered good, especially for drinking.

ORP is the strength to bond with active oxygen2 reducing power, and can be measured through electronic designs in the hardware. Although a negative value is desirable for deoxidization power, the actual value varies from region to region. For example, in Osaka city, tap water records an ORP of +580-600mV, but after using LeveLuk, the ORP becomes pH9.5 and records the ideal from -150mV to -400mV. When the original water supply's ORP increases, the ORP of Kangen Water® moves in direct proportion. On the Japanese archipelago, LeveLuk is capable of producing water with negative levels of ORP at pH9.5 even where original water supply marks the highest positive levels of ORP.

1Oxidation-reduction potential (ORP)
Electrical potential needed to reduce or slow down rusting and decay (oxidization). This process is also known as deoxidization. ODR is measures in terms of negative mVs. The ideal ODR level for the human body is said to be between -150mV and -400mV.

2Active oxygen
Also known as free radicals. Medically it is known to enter the body when one's daily rhythm of life or diet goes astray when under stress. It is the type of oxygen that causes illness and aging. Maintaining a daily rhythm will help keep this oxygen from entering your body!

In ancient times, the Japanese archipelago was connected to what is now China, but over the years it broke off and drifted toward the Pacific Ocean. Japan's soil was acidic back then, and since there are many volcanoes along the Sea of Japan, the soil has remained acidic, and has not become neutral or alkaline. As a result, the water in areas toward the Sea of Japan is more acidic than in areas closer to the Pacific Ocean. Although acidic water, which has an astringent effect1, is good for the skin if used for everyday chores and facial treatment, it is not suitable for drinking. Even when this water is electrolyzed, it does not produce water with standard pH levels. This water is much better for consumption than unpurified water. The ORP measuring device is the best way to see this for your self, in which case there is a need to add calcium glycerophosphate2 to the water. By doing so, pH levels can be increased in intervals of 0.5. We recommend that people living in regions on the side of the Sea of Japan add calcium to their water.

1Astringent effect
Acidic water contains a small amount of chlorine ions and has an astringent effect. This water is good for toning your skin.

2Calcium glycerophosphate (Calcium powder)
If the pH level does not increase even after electrolyzing water (especially when using well water or tap water in areas toward the Sea of Japan), adding calcium powder will increases the pH level.

Kangen Water® produces a yellow/green color (neutral reading) in pH testing solutions even if it made on the setting for pH 9.5. This phenomenon is often observed in areas where well water is used. Even water that tests neutral has been through the electrolytic process and has the benefits. This is caused by the carbon dioxide in well water, which is produced from decomposing organic matter. Carbon dioxide readily dissolves in water, making it acidic. Water with carbon dioxide can be electrolyzed, however, the carbon dioxide is neutralized during the process. Therefore the water tests neutral on the pH scale. Driving out the carbon dioxide from Kangen Water® will result in the Kangen Water® expressing blue in pH test liquid.

When measuring the pH using a pH testing solution, place a few drops in the flask before pouring in freshly made Kangen Water®. There is carbon dioxide in your Kangen Water® if the color turns blue initially, but eventually turns yellow.

Your original tap water supply always contains some minerals. Especially on the pacific side of Japan, including Okinawa, the land is more alkaline and minerals crystallize readily onto the electrolysis plates and some break off into the water. Although they look like foreign substances, there is no harm in drinking these mineral clusters. In order to prevent the mineral clusters from falling into the water, we recommend changing the setting to "acidic water mode" (run reverse voltage) and increase the pressure and quantity of water once or twice a day for 3-4 minutes to clean out the appliance. Because of the caustic lime1 situation in Okinawa, we recommend people living in this area to use the pre-filter2 (sold separately).

Depending on the situation, it may be appropriate to use both of filters together. When mineral clusters stick to aluminum or anodized aluminum3, it turns brown and becomes difficult to take off. Please refrain from using aluminum or anodized aluminum pans and pots as much as possible.

1Caustic lime
Okinawa is said to exist on top of coral. As a result, the water in Okinawa has a high mineral content.

2Pre-filter
A filter used in situations where the original water supply contains a high percentage of well water or chemical substance. The transparent filter makes it easy to tell when the cartridge needs changing.

3Anodized aluminum
An aluminum alloy often used in household pots.

The oxidization reduction potential is the electrical potential needed to reduce or slow down rusting and decay (oxidization.) The ORP1 also represents the reduction capacity to attract active oxygen. The optimum levels for the human body is between -150– -400mV. The ORP is also closely related to pH levels. When the pH increases, the ORP also increases. It is also possible to increase ORP through electrolysis. The value depends greatly on the original water supply. An ideal ORP may not be achieved if the original water has a pH lower than 7.0. Please make sure to examine the properties of your original water, for failure to do so may lead to inexplicable errors.

1ORP (Oxidation-Reduction Potential)
Electrical potential needed to reduce or slow down rusting and decay (oxidization). This process is also known as deoxidization. ODR is measures in terms of negative mVs. The ideal ODR level for the human body is said to be between -150mV and -400mV.

The white fogginess apparent in Kangen Water® is simply a result of hydrogen gas being released through electrolysis, and does not pose a problem. If you rest the glass for a while the white fogginess should disappear.

Research focused on dissolved hydrogen released through electrolysis of water was presented at The Japan Functional Water Association Meeting1 in late December of 2002. It reported that Kangen Water® is effective in controlling the oxidation of lipids in the body. It also reported that dissolved hydrogen2 present in the colloidal3 state has a higher activity level than active hydrogen4 produced at the instance of reaction. Based on this report, the need for broader data collection and further scientific analysis was recognized.

1The Japan Functional Water Association Meeting
The Japan Functional Water Association Workshop was established on September 13, 2002. In December of the same year, the first Japan Functional Water Association Academic Convention was held in Tokyo.

2Dissolved hydrogen
Most commonly measured using a diaphragm polalograph-type dissolved hydrogen electrode. The solubility of dissolved hydrogen is about 1.5mg/L.

3Colloidal
Low molecular weight (colloidal) particles dispersed in liquid. Each particle is between 1m and 0.1. The majority of substances that make up organisms are colloidal and have complex movements.

4Active hydrogen
Professor Sanetaka SHIRAHATA of Kyushu University announced the "active hydrogen deoxidized water theory" on removing the active hydrogen in Kangen water. Related academic circles are debating whether or not active hydrogen exists in a stable state, given that it is an unstable free radical.

LeveLuk is made to be used in USA. When using LeveLuk in other countries, it must be adjusted to the particular voltage (110V-240V) and water quality of the country. Since there are few countries where you can drink tap water straight from the tap, and many countries where the water has extremely high calcium content, we recommend selecting a filter that suits the country. Many laws must be taken into consideration for exporting goods, but individual use overseas is not a problem.

LeveLuk is designed for use anywhere, but cold districts especially must be aware how to freeze-proof the device during the winter. When you turn off the water, the LeveLuk activates the automatic water draining system and drains the remaining water through the gray hose, thereby ensuring that no water is left in the appliance. Although there have not yet been any reports of accidents or breakdowns caused by freezing, if acidic water is left in the tank intentionally by lifting the hose or if the hose is positioned higher than the bottom of the LeveLuk due to space constraints, the automatic water draining system will not operate, and the remaining water may freeze, leading to accidents. Be sure to keep the hose lower than the base of the LeveLuk when turning off the water flow.

Our EU Headquarter

Enagic Europe GmbH
Immermannstr. 33
40210 Düsseldorf
Germany

Phon: +49-(0)211-93 65 70-00
Fax: +49-(0)211-93 65 70-27
E-Mail: sales@enagiceu.com




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